User Association

What is user association?

It is an institutional space, cuyo objetivo es agrupar a las personas afiliadas al régimen contributivo y subsidiado del Sistema General de Seguridad Social en Salud (SGSSS), who use the clinic's services, to ensure the rights that users have to enjoy good quality services, with opportunity and decent treatment, así como canalizar las sugerencias, concerns and complaints to improve the efficiency and effectiveness of health services and user satisfaction.

Who can be a member?

Any natural person of legal age who makes use of the services of the Cardio VID Clinic, participando libre y voluntariamente de la convocatoria, loyal customers or people who have a sense of belonging to the Institution. Those interested must have availability and commitment for the activities carried out with the Users Association.

information channels

All users of the Cardio VID Clinic have the following means of information to channel their manifestations:

    • Atención presencial en la oficina de Atención al usuario y calidad del servicio.
    • Schedule: lunes a viernes desde las 7:30 a.m. until 4:30 p.m.
    • – Satisfaction surveys.
  • – suggestion boxes.